Congratulations on your purchase or receipt of a CAFFÈ VERONI Personage Card (the or your “Card”). The following VERONI AND COMPANY Personage Card Agreement describes the terms and conditions that apply to the prepaid account of your Card. By using your Card, you agree to the terms of this agreement between you and VERONI AND COMPANY INC. (VERONI & CO.). Please keep a copy of this agreement for your records.

About Your Account
The Card is issued to you by VERONI AND COMPANY INC. It allows you to load a dollar value on to your Card for future purchases at participating stores. The dollar value that you load onto your Card is a prepayment only for the goods and services of participating VERONI & CO. stores. No credit card, credit line, overdraft protection or deposit account is associated with the Card. Unless otherwise required by law or permitted by this agreement, any amount on your Card is nonrefundable and may not be redeemed for cash nor towards previous purchases. No interest, dividends or any other earnings on funds deposited to your Card will accrue or be paid or credited to you by VERONI & CO. The value associated with the Card is not insured by the Canada Deposit Insurance Corporation (CDIC), or any other governmental or quasi-governmental agency.

We reserve the right not to accept the Card or otherwise limit use of the Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

Loading Value on Your Card
You can load a dollar value on the Card using a credit card or cash by visiting any VERONI & CO. store in Canada. You may not load more than $200 worth of value to your Card. The minimum amount that must be loaded onto your Card is $25 on first load and $10 for reloads thereafter. The dollar value on one Card cannot be combined with the dollar value on another Card or new Card. A Card cannot be redeemed together with a coupon or another Card for the same purchase.

VERONI & CO. may change the maximum and minimum amounts at any time by notifying you at the point of sale or on the VERONI & CO. website, and such change shall not constitute an amendment to this agreement.

5% Personage Welcome Offer
Personage Cardholders will receive a 5% discount offer for purchases made entirely with the balance on the Card. This offer is non-transferable. Discount applies to beverages only, not on dollar value loads or reloads on a Card, merchandise, packaging, applicable taxes or shipping & handling charges. No adjustments on previous purchases. Cannot be combined with any other offers or employee discount. Offer subject to change, alteration, or termination by VERONI & CO. in its sole discretion at any time.

Fees and Expiration of Card Balances
VERONI & CO. does not charge any fees for the issuance, activation or use of your Card. Your Card has no expiration date.

Receipts and Statements
Cardholders are not sent statements of itemized transactions from a Card account. You can inquire about the balance of your Card by visiting a VERONI & CO. store. You will need to present your Card in order for a VERONI & CO. employee to access your account. The account balance for a Card also will appear on your receipt from a point-of-sale register. When you use your Card, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Card and will provide the remaining balance of your Card. Purchase amounts that exceed the balance of your Card will require an additional payment for the balance due. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Billing Errors, Corrections
We reserve the right to correct the balance of your Card account if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Card, please contact us through the contact form provided on our website. We will conduct an investigation, communicate the results and correct any error that we verify as soon as the investigation is complete. If no error was found, we will communicate an explanation. We shall have no liability for any billing error unless you provide us notice within 20 days of the date of the transaction in question. You should monitor your transactions and account balances closely.

Liability for Unauthorized Transactions
Because your Card is used like cash for purchases from VERONI & CO., you are responsible for all transactions associated with your Card, including unauthorized transactions. If your Card is lost, stolen or destroyed, the Card cannot be replaced.

Changes to This Agreement
We may amend the terms of this agreement at any time, including any rights or obligations you or we may have. If you have registered your Card, we will notify you of any change, addition or deletion by email. In addition, we will post the terms to the modified agreement on our website. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised agreement to our website or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Cards. You are deemed to accept the changes, additions or deletions if (1) you do not notify us to the contrary in writing within 20 days of the date of our notice or such other time specified in the notice, or (2) you use your Card after such notice period. If you do not accept the changes, additions or deletions, your Card will be cancelled and any amounts remaining on your Card will be refunded to you.

Cancellation of This Agreement
We may suspend or terminate this agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Card. If we terminate this agreement without cause, we will refund or issue store credits equal to the balance held in your Card account less any amounts that you may owe us.

Governing Law – British Columbia
This agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia notwithstanding any conflict of law rules. Your Card is issued by VERONI AND COMPANY INC., 219-4501 North Road, Burnaby BC, V3N4R7.

Disclaimers and Limits of Liability
VERONI & CO. and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Card, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. VERONI & CO. does not represent or warrant that your Card(s) will always be accessible or accepted. In the event that VERONI & CO. or its affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your Card. VERONI & CO. and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if we or our authorized representatives have been advised of the possibility of such damages. In no event shall VERONI & CO. or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of a Card through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control.

The laws of certain provinces or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in this agreement. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

We may assign all or part of this agreement without such assignment being considered a change to the agreement, and without notice to you. We are then released from all liability. The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the terms and conditions of this agreement.

Entire Agreement, Construction
This agreement is the complete and exclusive statement of agreement between you and VERONI AND COMPANY INC. and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this agreement.

Inquiries or Questions
If you have any questions regarding this agreement or your Card, please contact us through our web contact form at